Dental practices lose new patients every day, not because of bad reviews, but because nobody answered the phone. Front desks are occupied checking in existing patients, verifying insurance, and preparing operatories — exactly when new patient calls come in. A missed new patient call is worth $2,000 to $4,000 in first-year care. Kordial answers every call your front desk can't, handles insurance and availability questions, and captures leads before callers book with the next practice that picks up.
Free forever plan · No credit card · Live in 60 seconds
Kordial handles general scheduling inquiries and lead capture. It does not access or transmit protected health information (PHI). It is not a nurse advice line, clinical triage service, or HIPAA-covered entity. Practice plan includes a Business Associate Agreement (BAA) for US customers. DPA available for EU practices.
85%
of new patients never call back if you don't answer the first time
78%
book with the first dental office that picks up
$2,000+
average first-year revenue from a new comprehensive patient
62%
call a competitor immediately if they can't reach you
New patient inquiries, insurance questions, directions, and hours — answered completely so your team can stay focused on the patient in the chair, not the caller who's waiting.
Dental patients ask about anxiety, judgment, wait times for new patients, and whether you explain procedures before starting. Kordial learns those answers from your actual reviews and website.
Kordial handles scheduling inquiries and lead capture only — no PHI, no clinical data. Practice plan customers in the US receive a Business Associate Agreement.
Dental practices lose new patients at the front desk, not in the operatory. A new patient who calls to schedule and reaches voicemail has made a decision before your receptionist even knows they called. That patient called because your reviews were good, because you showed up on their insurance provider list, because a neighbor recommended you. You got the referral. Then nobody answered.
Kordial is trained on your practice: your accepted insurances (as published), your hours, your team, your specialties, what anxious patients say about how you made them feel. When a new patient calls to ask whether you accept their plan, whether you're gentle with anxious patients, what the first appointment involves — Kordial answers from your actual published information, not a scripted placeholder.
The math is simple. A new comprehensive dental patient is worth $2,000 to $4,000 in first-year revenue. A dental answering service charges $200 to $400 a month and knows nothing about your practice. Kordial starts at $99 a month, is live in 60 seconds, and captures the lead before it books with whoever answered next.
“More accuracy, faster responses, 24/7 availability at a fraction of the cost. We fired our live answering service.”
“After one week, significantly better at capturing leads from new customers who call after hours. An absolute steal.”
“We were losing customers because calls were going to voicemail. Since using AI, callers stay engaged instead of going to competitors.”
Kordial handles scheduling inquiries and lead capture only. It does not access, transmit, or store protected health information (PHI). Practice plan customers receive a Business Associate Agreement (BAA).
It answers based on what you publish: which insurances you list as accepted, whether you offer payment plans, whether you're in-network for major carriers. It does not verify benefits or access insurance databases.
Kordial is transparent when asked. It does not impersonate a human staff member. Most callers are focused on getting a question answered or scheduling an appointment.
No. Kordial captures the patient's name, number, and reason for calling, and sends them your booking link. Scheduling stays in your practice management system.
For clinical urgencies or dental emergencies, Kordial directs callers to your emergency contact protocol or to call 911. Set your emergency instructions in your Kordial dashboard.
Kordial makes sure that stops happening. Free forever plan. No credit card. Live in 60 seconds.
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