Kordial handles general scheduling inquiries and lead capture. It does not access or transmit protected health information (PHI). It is not a nurse advice line, clinical triage service, or HIPAA-covered entity. Practice plan includes a Business Associate Agreement (BAA) for US customers. DPA available for EU practices.
Dental practices miss new patient calls every day, not because the phones aren't working, but because the front desk is checking someone in. That caller won't wait. They'll book with the practice that answered. Kordial picks up every call, answers questions about your services, insurance, and availability, and captures every lead, so you don't lose a $2,000 new patient to whoever picked up first.
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AI voice receptionist — powered by Kordial
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85%
of new patients never call back if you don't answer the first time
78%
book with the first dental office that picks up
$2,000+
average first-year revenue from a new comprehensive patient
62%
call a competitor immediately if they can't reach you
Dental patients ask about anxiety, insurance, wait times, and whether they'll be judged for skipping appointments. Kordial learns those answers from your actual reviews.
New patient inquiries, insurance questions, directions, hours — Kordial handles these completely so your team can focus on the patient in the chair.
Kordial handles scheduling inquiries and lead capture only. No PHI, no clinical data. BAA included on the Practice plan for US customers.
01
Kordial reads your Google Business Profile, your reviews, and your website. Takes about 60 seconds.
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Forward your front desk line, or use a dedicated number. Kordial answers immediately, every time.
03
Callers who want to schedule get your booking link. Everyone else gets their question answered. You get a summary of every call.
“More accuracy, faster responses, 24/7 availability at a fraction of the cost. We fired our live answering service.”
“After one week, significantly better at capturing leads from new customers who call after hours. An absolute steal.”
“We were losing customers because calls were going to voicemail. Since using AI, callers stay engaged instead of going to competitors.”
A dental answering service costs $200 to $400 a month. A front-desk coordinator costs $40,000 to $55,000 a year. One missed new patient is $2,000 to $4,000 in first-year revenue. Kordial Starter starts at $99 a month. One new patient who books because you answered covers months of Kordial. Most dental offices see that return in the first week.
View pricing →Kordial handles scheduling inquiries and lead capture only. It does not access, transmit, or store protected health information (PHI). Practice plan customers receive a Business Associate Agreement (BAA).
It answers based on what you publish: which insurances you list as accepted, whether you offer payment plans, whether you're in-network for major carriers. It does not verify benefits or access insurance databases.
Kordial is transparent when asked. It does not impersonate a human staff member. Most callers are focused on getting a question answered or scheduling an appointment.
No. Kordial captures the patient's name, number, and reason for calling, and sends them your booking link. Scheduling stays in your practice management system.
For clinical urgencies or dental emergencies, Kordial directs callers to your emergency contact protocol or to call 911. Set your emergency instructions in your Kordial dashboard.
Kordial makes sure that stops happening. Free forever plan. No credit card. Live in 60 seconds.
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