Medical offices miss administrative calls at the exact moments they can't afford to — when every provider is with patients and the front desk is managing check-ins. New patient inquiries, insurance questions, and scheduling calls disappear into voicemail. Those callers don't wait. They try one or two more offices and book wherever picks up first. Kordial handles the administrative call volume so your practice stops bleeding new patients to whoever answered.
Free forever plan · No credit card · Live in 60 seconds
Kordial handles administrative scheduling inquiries and lead capture only. It does not access or transmit protected health information (PHI). It is not a HIPAA-covered entity, nurse advice line, or clinical triage service. For medical emergencies, callers are directed to 911. Practice plan includes a BAA for US customers. DPA available for EU practices.
37.8%
of calls answered by the average small business
85%
of unanswered callers never try again
78%
of patients book with the first practice that answers
62%
call a competitor immediately if they can't reach you
Most new patient calls land at 5pm or later, after your front desk has left. Kordial answers those calls, handles insurance and availability questions, and captures the name and number of anyone who wants to schedule.
Your Google reviews describe wait times, staff warmth, provider thoroughness, and what new patients experience at intake. Kordial reads all of it and answers from that perspective when a new patient is deciding whether to book.
Kordial handles scheduling inquiries and lead capture. For clinical urgencies, it directs callers to your emergency protocol. It does not triage clinical calls, access PHI, or act as a nurse advice line.
Medical offices have an administrative call problem that keeps getting worse. Every time your front desk adds a new service, updates your hours, or adds a provider, the information on the phone doesn't change. Callers ask about insurance, new patient availability, telehealth options, and intake procedures — and they reach a voicemail box or an answering service reading from a script that hasn't been updated since 2019.
Kordial reads your current Google Business Profile, your published insurance list, and your patient reviews every time it's set up. When a prospective patient calls to ask if you're accepting new patients, whether you accept their specific insurance, or what the intake process looks like — it answers from your actual information, not from a call center playbook.
The administrative call load at most medical offices is significant: 30 to 60% of inbound calls are questions that don't require clinical expertise — hours, directions, insurance, scheduling availability. Kordial handles that volume completely, so your front desk is available for the calls that actually require a human: scheduling coordination, referral management, and care questions that need a person.
“More accuracy, faster responses, 24/7 availability at a fraction of the cost. We fired our live answering service.”
“After one week, significantly better at capturing leads from new customers who call after hours. An absolute steal.”
“We were losing customers because calls were going to voicemail. Since using AI, callers stay engaged instead of going to competitors.”
Kordial handles administrative scheduling inquiries and lead capture only. It does not access, transmit, or store PHI. It is not a substitute for a HIPAA-covered entity. Practice plan customers receive a BAA.
Kordial is designed for administrative calls. For clinical urgencies, it directs callers to your emergency contact protocol. Set your emergency instructions in your Kordial dashboard.
Based on what you publish: which insurances you accept, whether you're in-network for major carriers, payment plan options. It does not verify benefits or access insurance databases.
Kordial is transparent when asked. It does not impersonate a human staff member.
Kordial makes sure that stops happening. Free forever plan. No credit card. Live in 60 seconds.
Start free