Kordial handles administrative scheduling inquiries and lead capture only. It does not access or transmit protected health information (PHI). It is not a HIPAA-covered entity, nurse advice line, or clinical triage service. For medical emergencies, callers are directed to 911. Practice plan includes a BAA for US customers. DPA available for EU practices.
Small businesses answer only 37.8% of incoming calls, and medical offices are no exception. New patient inquiries, after-hours urgent questions, and scheduling calls: these come in at all hours and disappear into voicemail. Kordial picks up every call, answers common questions, and captures every lead, so your practice doesn't lose new patients to whoever picked up first.
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37.8%
of calls answered by the average small business
85%
of unanswered callers never try again
78%
of patients book with the first practice that answers
62%
call a competitor immediately if they can't reach you
New patient inquiries, hours and location questions, insurance coverage, and intake process — handled completely so your after-hours line isn't buried in administrative calls.
Kordial reads your Google reviews: wait times, staff warmth, communication style, quality of care. When a new patient calls to decide if your practice is right for them, it answers from their perspective.
Kordial does not triage clinical calls or access PHI. It handles the administrative volume so your real escalation line stays clear for what needs it.
01
Kordial reads your Google Business Profile, your reviews, and your website. Takes about 60 seconds.
02
Forward your after-hours line, or use a dedicated number. Kordial answers immediately, every time, in the language your patients speak.
03
Callers who want to schedule get your booking link. Everyone else gets their question answered. You get a summary of every call.
“More accuracy, faster responses, 24/7 availability at a fraction of the cost. We fired our live answering service.”
“After one week, significantly better at capturing leads from new customers who call after hours. An absolute steal.”
“We were losing customers because calls were going to voicemail. Since using AI, callers stay engaged instead of going to competitors.”
A live answering service runs $200 to $400 a month, staffed by people who have never seen your intake forms, don't know your providers, and treat every call like a call center ticket. One new patient who books because you answered covers a month of Practice. Most medical offices get there in the first week.
View pricing →Kordial handles administrative scheduling inquiries and lead capture only. It does not access, transmit, or store PHI. It is not a substitute for a HIPAA-covered entity. Practice plan customers receive a BAA.
Kordial is designed for administrative calls. For clinical urgencies, it directs callers to your emergency contact protocol. Set your emergency instructions in your Kordial dashboard.
Based on what you publish: which insurances you accept, whether you're in-network for major carriers, payment plan options. It does not verify benefits or access insurance databases.
Kordial is transparent when asked. It does not impersonate a human staff member.
Kordial makes sure that stops happening. Free forever plan. No credit card. Live in 60 seconds.
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