AI Receptionist for Medical Offices
Answer every patient call, even between appointments
Front-desk staff are triaging a waiting room. The phone rings through to voicemail and the caller books elsewhere.
Kordial answers every call your front desk can't reach. It handles questions about hours, providers, insurance, and availability, captures the patient's details, and makes sure no caller hangs up on a voicemail and books elsewhere.
Kordial does not provide clinical advice or diagnose conditions. It answers calls and captures details. Scheduling stays with your front desk.
$300+ year-one value of a new medical patient
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AI Receptionist
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An AI receptionist for medical practices answers every call 24/7, captures the patient's name, phone number, insurance carrier, reason for the call, and urgency, and routes urgent calls immediately. Kordial does not provide clinical advice, diagnose conditions, or schedule appointments. It handles intake and lead capture only. Paid plans start at $79 a month with a 14-day free trial and no credit card required.
62%
of small-business calls go unanswered
BIA/Kelsey, 2024
85%
of callers who hit voicemail never leave a message
Marchex
$300+
year-one value of a new medical patient
industry avg
$200–$500
monthly cost of a traditional medical answering service
industry rate, 2025
What goes missing
What happens when the front desk is on another line at 2:14 on a Wednesday
It's mid-afternoon. Your front desk is on hold with a payer doing an insurance verification, the lobby has three patients waiting, and a medical assistant is asking a quick rooming question. The phone rings. It goes to voicemail on the fourth ring. That caller was a new patient asking whether you take Aetna and how soon they could be seen for a sinus infection. They didn't leave a message. They Googled the next clinic on the list and called there. By 3pm, they're booked at the practice across town.
A new patient is worth $300 to $1,500 in year-one revenue, plus the lifetime value of a family that may stay for years. The cost of acquiring a new patient through any other channel, paid search, direct mail, or a directory listing, runs higher than the receptionist who could have answered the phone.
The pattern is sharper in healthcare than in most verticals because patients call when something is wrong. They are not casually shopping. The first practice that picks up, confirms it accepts their insurance, and tells them when they can be seen wins the visit. Voicemail loses it.
Traditional medical answering services run $200 to $500 a month and don't know your providers, your insurance carriers, or your scheduling rules. Kordial reads your published practice information, knows the carriers you accept and the hours you keep, and starts at less than half that monthly cost.
Marchex call analytics: 68% of callers who don't reach a business on first attempt never call back. BIA/Kelsey research: 62% of small-business calls go unanswered. (industry sources)
How it works
01
Paste your practice name or website
Kordial reads your Google Business Profile, your reviews, and your website. It learns your providers, your insurance carriers, your hours, and how patients describe working with your practice. Takes about 60 seconds.
02
It answers every call
Forward your main line or use a dedicated number. Kordial picks up immediately, around the clock, and handles questions about insurance, hours, providers, and availability the way your front desk would.
03
Your team gets a clean queue
Every call gets a summary: name, phone, new or existing patient, insurance carrier, reason for the call, urgency. Urgent calls get flagged immediately. Your team follows up to schedule, not to chase a voicemail.
What Kordial handles for a medical front desk
Use case
New-patient inquiries
A caller asks if you take Cigna and how soon they could be seen. Kordial confirms the carriers you accept from your published information, captures the caller's name and phone, captures the reason for the visit, and queues the lead for your scheduler. The new patient is in your inbox before they hang up.
Use case
Insurance and hours questions
Half of inbound medical calls are people asking which plans you accept and what your office hours are. Kordial answers from your published information so your front desk doesn't repeat the same script forty times a week. The calls that need a human go through.
Use case
After-hours and weekend calls
A patient calls Friday at 7pm asking about a worsening sinus infection. Kordial answers, captures the urgency, reads out your after-hours protocol, and flags the call for first thing Monday. For anything resembling a true emergency, Kordial directs the caller to call 911 or visit the nearest urgent care or ER.
Use case
Existing-patient routing
An existing patient calls to confirm a referral or ask a billing question. Kordial recognizes them as existing, captures the request and any account details from what they share, and queues it for the appropriate team. No new-patient onboarding script. No held line.
The math on one missed new patient
A new medical patient is worth $300 to $1,500 in year-one revenue, depending on visit mix and insurance reimbursement. Multiply by typical retention and a single new patient is often worth $2,000 to $8,000 over five years, more for a family. Kordial pays for itself the first time it captures a call your front desk would have missed.
If Kordial captures one new-patient call your front desk would have missed, it has paid for itself for the year.
Kordial vs. a medical answering service
Monthly cost
From $79/mo
$200–$500/mo
Hours covered
24/7, every day
Business hours, limited after-hours
Knows your practice
Trained on your site, reviews, insurance list
Generic script, no practice knowledge
What gets captured
Name, phone, new/existing, insurance, reason, urgency
Name and callback number
Onboarding time
60 seconds
Days to weeks
After-hours pain calls
Flagged immediately, on-call protocol read
Message taken, returned next morning
Frequently asked questions
Will Kordial give clinical advice or diagnose a condition?
No. Kordial is a receptionist, not a clinician. It captures the caller's description of the problem, their insurance, and how soon they need to be seen. It doesn't diagnose, recommend treatment, or interpret symptoms. Its job is to get you the right information so your team can make the call back with everything they need.
Will it know which insurance plans we accept?
Yes. Kordial reads your website and Google Business Profile before taking the first call. If your insurance carriers are published anywhere on your site, it knows them. You can also add carriers and notes directly in your dashboard.
What about an after-hours medical emergency?
Kordial captures the caller, the situation, and the urgency, and reads out the after-hours protocol you publish. For anything that resembles a true emergency, it directs callers to call 911 or go to the nearest urgent care or ER. You get an immediate notification so your on-call team can return non-emergency urgent calls.
How is this different from a traditional medical answering service?
A traditional service runs $200 to $500 a month, doesn't know your providers or insurance carriers, and reads from a generic script. Kordial is trained on your specific practice, costs less than half, captures structured intake details, and answers around the clock without an after-hours surcharge.
Can it integrate with our scheduling software?
Kordial does not schedule appointments. It captures the lead and queues a structured summary in your dashboard so your team can book the visit in whatever scheduler you use (Athena, Epic, NextGen, eClinicalWorks, or any third-party tool). The call summary lands in your inbox the moment the call ends.
The next new patient is calling. Is your front desk on another line?
Medical practices don't lose patients in the exam room. They lose them at the phone, in the fifteen seconds between a ring and a voicemail prompt. Kordial answers those calls. Free to start. No credit card. Demo in 60 seconds, trained on your practice, ready for the next call whenever it comes.
Answer the next new-patient call→