Mental health practices face a call capture problem unlike any other: the moment someone finally decides to call is fragile. It might be a Sunday night, or mid-session when you're with another client. 80% of callers who reach voicemail hang up without leaving a message. For mental health intake, that moment is often the only one you get. Kordial answers every call with calm and care, handles intake inquiries and scheduling questions, and makes sure that moment doesn't pass because nobody picked up.
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Kordial handles administrative scheduling inquiries and lead capture only. It does not conduct clinical intake, provide mental health advice, or respond to crisis situations. It is not a HIPAA-covered entity. Practice plan includes a BAA for US customers. For immediate crisis support, callers are directed to the 988 Suicide and Crisis Lifeline.
If you or someone you know is in crisis, call or text 988 (Suicide and Crisis Lifeline) or go to your nearest emergency room. Kordial is not a crisis service.
80%
of callers who reach voicemail hang up without leaving a message
85%
of unanswered callers never try again
78%
of people book with whoever responds first
62%
contact a competitor if they can't reach you
The person who finally calls a therapist on a Sunday night at 9pm isn't going to try a third time. Kordial answers that call calmly and professionally, captures the inquiry, and makes sure the moment doesn't pass.
Your reviews say things like "felt heard from the first session" and "non-judgmental from day one." Kordial reads those reviews and answers with the tone of someone who understands what first-time callers are feeling.
Kordial handles scheduling inquiries, insurance questions, and availability. For signs of crisis, it provides the 988 Suicide and Crisis Lifeline and directs callers to emergency services. It does not conduct clinical intake.
Mental health practices have a different intake problem than any other business. The window when someone decides to call is narrow, fragile, and unpredictable. It might be 9pm on a Sunday when they've finally worked up the nerve. It might be a Thursday afternoon when you're in back-to-back sessions. The call goes to voicemail. Most of those callers don't try again.
Kordial is designed to answer with the warmth and calm your practice is known for. It reads your Google reviews — the things clients write about feeling heard, about the non-judgmental approach, about the flexibility of scheduling — and answers from that perspective. When a first-time caller asks what the initial consultation involves, whether you take their insurance, or what to expect from the first session, it responds from your actual published information.
Clinical calls are out of scope by design. For signs of crisis, Kordial provides the 988 Suicide and Crisis Lifeline and directs callers to emergency services. It does not conduct clinical intake or provide mental health guidance. It handles the administrative intake so the moment someone finally decides to call connects with something — not a dial tone.
“More accuracy, faster responses, 24/7 availability at a fraction of the cost. We fired our live answering service.”
“After one week, significantly better at capturing leads from new customers who call after hours. An absolute steal.”
“We were losing customers because calls were going to voicemail. Since using AI, callers stay engaged instead of going to competitors.”
No. Kordial is for administrative intake inquiries only. It is not a crisis line or clinical triage service. For crisis situations, it directs callers to 988 (Suicide and Crisis Lifeline) or 911. Maintain your existing clinical emergency protocols.
Kordial handles scheduling inquiries and lead capture only. It does not access, transmit, or store PHI. It is not a HIPAA-covered entity. Practice plan customers receive a BAA.
Kordial is configured to respond with calm and warmth. For signs of crisis, it provides the 988 crisis line and directs the caller to emergency services if needed. Set your specific escalation instructions in your dashboard.
Kordial is transparent when asked. It is introduced as the practice's answering service. Most callers are focused on getting a question answered or scheduling a first session.
Yes — based on what you've published on your website and Google Business Profile. It describes your listed modalities, specialties, and approach without editorializing.
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