Kordial handles administrative scheduling inquiries and lead capture only. It does not conduct clinical intake, provide mental health advice, or respond to crisis situations. It is not a HIPAA-covered entity. Practice plan includes a BAA for US customers. For immediate crisis support, callers are directed to the 988 Suicide and Crisis Lifeline.
If you or someone you know is in crisis, call or text 988 (Suicide and Crisis Lifeline) or go to your nearest emergency room. Kordial is not a crisis service.
80% of callers who reach voicemail hang up without leaving a message. For mental health practices, that moment — when someone finally picks up the phone — is fragile. Kordial answers every call with calm and clarity, captures every inquiry, and makes sure the moment someone decides to reach out doesn't slip through because you were with another client.
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80%
of callers who reach voicemail hang up without leaving a message
85%
of unanswered callers never try again
78%
of people book with whoever responds first
62%
contact a competitor if they can't reach you
You can't interrupt a client to pick up the phone. Kordial answers calmly and professionally every time, even at 9pm on a Sunday.
Kordial reads your Google reviews: the warmth, the feeling of safety, what made clients feel comfortable. When a first-time caller is deciding whether to trust your practice, it answers from that perspective.
Kordial handles intake inquiries, scheduling questions, and lead capture. It does not conduct clinical intake or respond to crisis situations.
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Kordial reads your Google Business Profile, your reviews, and your website. Takes about 60 seconds.
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Forward your number, or use a dedicated intake line. Kordial answers calmly and immediately, every time.
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Callers who want to schedule get your intake link. Everyone else gets their question answered. You get a summary of every call.
“More accuracy, faster responses, 24/7 availability at a fraction of the cost. We fired our live answering service.”
“After one week, significantly better at capturing leads from new customers who call after hours. An absolute steal.”
“We were losing customers because calls were going to voicemail. Since using AI, callers stay engaged instead of going to competitors.”
A live answering service runs $200 to $400 a month, staffed by people who aren't trained in how to speak to someone nervous about making a mental health inquiry. The first impression matters enormously in mental health intake. One new client who books because someone answered their Sunday-night call covers months of Kordial.
View pricing →No. Kordial is for administrative intake inquiries only. It is not a crisis line or clinical triage service. For crisis situations, it directs callers to 988 (Suicide and Crisis Lifeline) or 911. Maintain your existing clinical emergency protocols.
Kordial handles scheduling inquiries and lead capture only. It does not access, transmit, or store PHI. It is not a HIPAA-covered entity. Practice plan customers receive a BAA.
Kordial is configured to respond with calm and warmth. For signs of crisis, it provides the 988 crisis line and directs the caller to emergency services if needed. Set your specific escalation instructions in your dashboard.
Kordial is transparent when asked. It is introduced as the practice's answering service. Most callers are focused on getting a question answered or scheduling a first session.
Yes — based on what you've published on your website and Google Business Profile. It describes your listed modalities, specialties, and approach without editorializing.
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